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CAN'T SETUP ALTA

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‎09-15-2016 23:28

‎09-15-2016 23:28

Hello,

I've been trying to setup my new Alta for the past week. I've emailed customer service and tried their troubleshooting tips, uninstalled the app, reinstalled it, made sure my phone and the Fitbit app are updated, read what I could find on this issue, and it still doesn't work. I checked my location settings too. I have the Samsung S5 and Marshmallow 6.0. I don't feel that it's my phone. I was able to unpair my Charge and pair it again, so it's recognizing Bluetooth. I would like to get the Charge 2 if you're not going to allow me to get my Charge replaced with another Charge. With the amount of money spent on these trackers, these things shouldn't be happening. HELP! I am frustrated beyond measure. Fitbit get it right please! My Charge had issues with the band peeling, bubbling, and separating, but I will take it over the Alta any day. SMH at Fitbit! Any help would be greatly appreciated! Thank you.
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‎09-16-2016 00:28

‎09-16-2016 00:28

The best thing to try (if you haven't already) is a restart of your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give it a few tries though as it's known to not always work.

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‎09-16-2016 12:05

In response to SteveH

‎09-16-2016 12:05

Thank you Steve. I had to do it 7 times before I even saw the Fitbit logo, go through an Alta update, log out and back in on the app, and turn my phone off and on, then it FINALLY worked. Lol! It took me 4 hours last night and more through the week to figure this out. Have a great day! 🙂


Happy Connecting. Sent from my Sprint Samsung Galaxy S® 5
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