Forum Posts

Incorrect steps in Android app

This is an issue I've had with multiple fitbits (Alta and Alta HR), the app (on Android) incorrectly shows an extremely large number of steps when it first syncs. Eventually it updates to the right number. The home screen widget is correct and the we...

Calories In: Dashboard vs. Food Page Discrepancy?

I’ve been super religious about logging my food on my Alta... I am noticing that in the Food page and the Dashboard (in the Fitbit App), the calories in # is different. Specifically, the Dashboard number is higher. I’ve added up the calories on the F...

Adjusting Sleep

I know I can take logged sleep and adjust the time. What I would like to do is keep the time and assign it to a different day.I tend to sleep in two chunks. If my first chunk is from 10:30 pm Monday to 12:30 am Tuesday, everything is fine and those t...

Syncing Alta on Samsung Galaxy Note 7

I just switched from an iPhone to the Note 7. I am loving the Note 7! I just have one problem... I can't set up my Alta to sync with it! I can't even get the Fitbit app on my Note 7 to find my Alta. I've tried turning the phone's Bluetooth off and on...

mEs4806 by Base Runner
  • 838 Views
  • 11 replies
  • 3 votes

CAN'T SETUP ALTA

Hello,I've been trying to setup my new Alta for the past week. I've emailed customer service and tried their troubleshooting tips, uninstalled the app, reinstalled it, made sure my phone and the Fitbit app are updated, read what I could find on this ...

Text messages

I have a fitbit alta and I have it set for text message notifications but all I can see on my alta is one new message. Not who it's from or what it says. I have a galaxy s4.

Alta not syncing, but previously had been

Ok so I've had my turbo 2 since last November and the Alta since April/May. At the moment my Alta has not and will not sync. I've tried everything from restarting my phone and Alta, turning wifi off and on, same with Bluetooth and nothing! Before whe...

Apps supported for text notifications on Alta

I have an Alta and a Samsung Galaxy S6. The notifications only work with the stock Messages app, when I definitely prefer Message+ or another app. Are there any other supported apps, or will other apps be supported with updates?

BranGr by Jogger
  • 160 Views
  • 1 replies
  • 0 votes