Forum Posts

Inspire 3 doesn't show live HR on app

A couple of days ago, my Inspire 3 stopped syncing with my android phone. After trying everything under the sun, it seemed the inspire needed updating, which I did. But now there seems to be less functionality. The app only shows my live bpm from two...

Heart rate abnormalities with Pixel Watch 3 while running

I am having serious issues with heart rate recording with my new Pixel Watch 3 during running sessions.Within the first 10 minutes of the workout the PW3 records a heart rate much higher than normal, even 20 or 30 bpm.For feedback I use my good old G...

new daily readiness score is useless

It simply doesn't vary from day to day. A trait may be measured here, but not a daily readiness state. My readiness score is 65 +/-1 every day.......therefore it does not sensitively measure daily readiness

agnosie by Base Runner
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Edits to Exercise Activity is Not Saving

When I click on edit an exercise in the android app, i can make edits but it never saves. What's the point of giving the edit option if it never saves? It would be nice to have this feature work because you can only have 6 exercise short cuts, and i ...

Leaderboard access in closed groups

Please enable leaderboard access to all members in closed/open groups on the app. From the help centre/community forums, leaderboards can ONLY be accessed by adding friends individually and viewing the steps in the 'Friends' section. The leaderboard ...

App and the dashboard missing all custom activities

I log custom resistance training activities on the Android app to keep track of where I am in a rota of 5 different workouts. As of this morning, they've all disappeared from the app and the web dashboard, going back about a month.

Stop app from crashing

Please update the app so it stops crashing when I try to look at exercise data. Any data, for that matter. Nutrition, exercise, sleep, etc. It all crashes when I try to look at them and rebooting did not help, neither has support. Support recommended...

Reaaaa by Jogger
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Resolved! Fitbit Sense 2 - App not registering floors climbed.

Since the App has been updated it's no longer logging floors climbed. The Sense 2 is recording them - I just went for a run & it shows I climbed 80 metres. But the app counts that as zero floors & hasn't logged a single floor since the update.

New app crashes about once a day on my Pixel 6.

since uploading the new app I find about once a day the app crashes and I either need to restart the app, sometimes i need to restart my phone. It usually happens when I try to manually sync my Fitbit sense. I am using the app on my Pixel 6 pro

SPGmd by Strider
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New version causes Inspire HR to unpair

When ever you guys make a new version - it causes my Inspire HR to NOT be connected and then I need to go through a painful process of re pairing as it never works 1st time. I need to search for solutions. If I do get it to workthen next time you upd...

new app removes seconds from exercise

the new app issues continue...why would you remove seconds from exercise/activity times? The previous version recorded times accurately to the second, now everything rounds to the nearest minute.

Pathetic Map Function

My map history has disapeared on the new Fitbit app and the new map function does not meet contemporary expectations.

Joyx2520 by Recovery Runner
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bug in energy burned

The energy burned display shows energy burned as 2500 cal approximately even when I have only burned 390 cal in exercise. It looks as if it is counting total sedentiary energy burn rather than just exercise burn.Old app just showed exercise burn.

Bug report: renaming an exercise

The fitbit app on my phone automatically recorded that I ran. Actually I was playing table tennis. I went to rename this and always get the error that fitbit.com is not available. I can rename other activities to table tennis with no problem .

Make all androids compatible

Roll out compatibility to ALL androids. I have bought nearly every fitbit since they first came out. I was kindly bought a new phone (Poco X3 pro. I also upgraded my Fitbit this week to the new Sense. Sadly I cant use all the Fitbit functions as Fitb...

Better handling of Outlook (app) notifications.

The fitbit app, on Android at least, does not properly distinguish Outlook app email and calendar notifications. As a result, even though I have selected to only receive calendar notifications on my Ionic, I still get both email and calendar notifica...

Allow Us to Delete Floors

My Fittbit does a terrible job counting floors. I cannot manually add them (and based on other posts, you don't care to add that feature), but I also cannot set the daily goal to 0. Today, I did the equivalent of 30 floors on my treadmill and got cre...

Accurate macro percentages

Can we get a fix for the macro percentage reporting?  Plugging the data that the app gives me into a calculator yields different macro percentages than the app. Can we get the formula that FitBit is using, since it apparently differs from normal math...

Concerns with new app

I have been a fitbit user for 5 years and it's been great till the June/July time frame.  2 new app updates in my opinion made it worse. Problem with 2 latest apps are:1) weekly total miles is no longer shown to the tenth or hundred and simply just r...

Not receiving text notifications since update on 9/19/19

No longer receiving text message notifications on versa lite after Fitbit app updated on 9/19/19. My phone is a Samsung Galaxy S10 running android version 9. Please come out with new update to correct this!

shebi63 by Jogger
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  • 7 replies
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Mobile App Heart Beat Display Error

There was an update for Fitbit recently and now the heart rate on the dashboard has a percent and dollar sign in it (for example 2%1$s). Fitbit app version 2.76. Let me know if there is a better place for issue reports.

pjkaufman by Recovery Runner
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Android Phones

How can we track steps instead of calories on android phones?

Won't sync

Fix the syncing issue on the Android app that began on 1/1/17.

Fitbit Blaze doesn't pair with latest android mobile devices?

Hello. I have a blaze and I absolutely love it. However the pairing functionality with android devices is actually bad. I have a Samsung S4 which never pairs or syncs with my fitbit, a Samsung Galaxy TabS2 that does it once in a blue moon and to my d...

SH83 by Jogger
  • 468 Views
  • 4 replies
  • 1 votes

Samsung Galaxy S6active

I just got a fitbit HR and am a little upset that it is not compatible with my phone, the galaxy S6 active. I was so excited to get the fitbit but dont see the point in keeping it past my return date if I cant use all the functionalities it offers. I...

My2sky by Jogger
  • 217 Views
  • 4 replies
  • 2 votes