Topics with Label: Mobile App

7/15 Android App Update Problem

The enter blood glucose window places the 'Save' option on the same vertical plan as the WiFi, Cell, and Batt status indicators, making it impossible to select.Google Pixel 8 ProAndroid 16Dark Mode

Resolved! Black screen - Pixel watch 3

Any one else having problems with the pixel watch 3? Every couple of days the screen goes completely black, everything is still functioning (notifications, steps being tracked, heart rate ECT) the only way I can fix it is by fully resetting in and th...

Moved to Google, not syncing

Received email I needed to move to Google before February 2026 so I tried to do so. My fitbit wouldn't sync after trying every step indicated to resolve the issue. So I reverted back to logging in my old way which worked. Perhaps by February 2026 thi...

Setting Activity hours save button falling behind navigation button bar on Pixel 9

As per https://community.fitbit.com/t5/Android-App/Setting-Activity-hours-save-button-falling-behind-navigation-button-bar-on/m-p/5702855I am on Pixel 9, Android 15, app 4.35, and still exists on some pages:- sleep duration- body fat percentage- dail...

Inspire 3 doesn't show live HR on app

A couple of days ago, my Inspire 3 stopped syncing with my android phone. After trying everything under the sun, it seemed the inspire needed updating, which I did. But now there seems to be less functionality. The app only shows my live bpm from two...

Heart rate abnormalities with Pixel Watch 3 while running

I am having serious issues with heart rate recording with my new Pixel Watch 3 during running sessions.Within the first 10 minutes of the workout the PW3 records a heart rate much higher than normal, even 20 or 30 bpm.For feedback I use my good old G...

new daily readiness score is useless

It simply doesn't vary from day to day. A trait may be measured here, but not a daily readiness state. My readiness score is 65 +/-1 every day.......therefore it does not sensitively measure daily readiness

Edits to Exercise Activity is Not Saving

When I click on edit an exercise in the android app, i can make edits but it never saves. What's the point of giving the edit option if it never saves? It would be nice to have this feature work because you can only have 6 exercise short cuts, and i ...

Leaderboard access in closed groups

Please enable leaderboard access to all members in closed/open groups on the app. From the help centre/community forums, leaderboards can ONLY be accessed by adding friends individually and viewing the steps in the 'Friends' section. The leaderboard ...

App and the dashboard missing all custom activities

I log custom resistance training activities on the Android app to keep track of where I am in a rota of 5 different workouts. As of this morning, they've all disappeared from the app and the web dashboard, going back about a month.

Auto sync not working, need to manually open app and trigger the sync

Before app upgrade auto sync was working perfectly fine, it was rarely I opened the app.Now it looks like we need to manually open the app and trigger the syncNot sure who was the BA thinking about getting rid of this featurewe investigated in the de...

Stop app from crashing

Please update the app so it stops crashing when I try to look at exercise data. Any data, for that matter. Nutrition, exercise, sleep, etc. It all crashes when I try to look at them and rebooting did not help, neither has support. Support recommended...

Resolved! Fitbit Sense 2 - App not registering floors climbed.

Since the App has been updated it's no longer logging floors climbed. The Sense 2 is recording them - I just went for a run & it shows I climbed 80 metres. But the app counts that as zero floors & hasn't logged a single floor since the update.

New app crashes about once a day on my Pixel 6.

since uploading the new app I find about once a day the app crashes and I either need to restart the app, sometimes i need to restart my phone. It usually happens when I try to manually sync my Fitbit sense. I am using the app on my Pixel 6 pro

New version causes Inspire HR to unpair

When ever you guys make a new version - it causes my Inspire HR to NOT be connected and then I need to go through a painful process of re pairing as it never works 1st time. I need to search for solutions. If I do get it to workthen next time you upd...

new app removes seconds from exercise

the new app issues continue...why would you remove seconds from exercise/activity times? The previous version recorded times accurately to the second, now everything rounds to the nearest minute.

Pathetic Map Function

My map history has disapeared on the new Fitbit app and the new map function does not meet contemporary expectations.

bug in energy burned

The energy burned display shows energy burned as 2500 cal approximately even when I have only burned 390 cal in exercise. It looks as if it is counting total sedentiary energy burn rather than just exercise burn.Old app just showed exercise burn.

Bug report: renaming an exercise

The fitbit app on my phone automatically recorded that I ran. Actually I was playing table tennis. I went to rename this and always get the error that fitbit.com is not available. I can rename other activities to table tennis with no problem .

Make all androids compatible

Roll out compatibility to ALL androids. I have bought nearly every fitbit since they first came out. I was kindly bought a new phone (Poco X3 pro. I also upgraded my Fitbit this week to the new Sense. Sadly I cant use all the Fitbit functions as Fitb...

Better handling of Outlook (app) notifications.

The fitbit app, on Android at least, does not properly distinguish Outlook app email and calendar notifications. As a result, even though I have selected to only receive calendar notifications on my Ionic, I still get both email and calendar notifica...

Allow Us to Delete Floors

My Fittbit does a terrible job counting floors. I cannot manually add them (and based on other posts, you don't care to add that feature), but I also cannot set the daily goal to 0. Today, I did the equivalent of 30 floors on my treadmill and got cre...

When clicked in Fitbit app on buying weight scale advertising didn't open direct Fitbit shop site ..

When clicked in Fitbit android app on buying weight scale advertising didn't open direct Fitbit shop site with weight scale product image. It led to a loss of sales and profits

Accurate macro percentages

Can we get a fix for the macro percentage reporting? Plugging the data that the app gives me into a calculator yields different macro percentages than the app. Can we get the formula that FitBit is using, since it apparently differs from normal math...

Concerns with new app

I have been a fitbit user for 5 years and it's been great till the June/July time frame. 2 new app updates in my opinion made it worse. Problem with 2 latest apps are:1) weekly total miles is no longer shown to the tenth or hundred and simply just r...

Not receiving text notifications since update on 9/19/19

No longer receiving text message notifications on versa lite after Fitbit app updated on 9/19/19. My phone is a Samsung Galaxy S10 running android version 9. Please come out with new update to correct this!

Resolved! There should be a setting to turn off some TIles.

Like, I will never Log a Period. I'm sure men don't see this. I am 64, why do I have to see this? I want to make it go away!

android app does not support phone with notch

The app GUI looks ugly on phone with notch. Can we do something about it?

Mobile App Heart Beat Display Error

There was an update for Fitbit recently and now the heart rate on the dashboard has a percent and dollar sign in it (for example 2%1$s). Fitbit app version 2.76. Let me know if there is a better place for issue reports.

the fitbit app on Android "pounds lost since date" field is missing year

This is a bug report. If your target weight was set over a year ago, the fitbit app still only shows the month. So... it will say "pounds lost since June" even if that was June 2016. Please make it show the year if the year is not the same as the ...

Android Phones

How can we track steps instead of calories on android phones?

Won't sync

Fix the syncing issue on the Android app that began on 1/1/17.

Fitbit Blaze doesn't pair with latest android mobile devices?

Hello. I have a blaze and I absolutely love it. However the pairing functionality with android devices is actually bad. I have a Samsung S4 which never pairs or syncs with my fitbit, a Samsung Galaxy TabS2 that does it once in a blue moon and to my d...

Samsung Galaxy S6active

I just got a fitbit HR and am a little upset that it is not compatible with my phone, the galaxy S6 active. I was so excited to get the fitbit but dont see the point in keeping it past my return date if I cant use all the functionalities it offers. I...

HR monitoring doesn't sync to dashboard Samsung s6edge

I bought the fitbit charge hr specifically for hr tracking. Complete disappointment to see that it isn't syncing to the app for my samsung s6 edge. Did I just totally waste my money?

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Resolved! Black screen - Pixel watch 3

Resolved! Fitbit Sense 2 - App not registering floors climbed.

Resolved! There should be a setting to turn off some TIles.