The Fitbit Community

Personal records is inaccurate.

My personal record is inaccurate for my 5k and I am confused as to why. As you can see my longer but slower run says that is my fastest 5k but you can see that it is incorrect. Does anyone happen to have any ideas?

App not reflecting steps

Yesterday my app stopped reflecting any steps from my Fitbit One. Has been working fine forever but it essentially wiped out all steps since last Tuesday morning even though it’s showing my active minutes, etc. Miles are also missing now and calories...

Resolved! Information not visable in fitbit app

Information is not visable when I search for different suggestions for a food dish when I log food. The top of the screen is hidden from view and I can not choose the options aviable at the top of the screen. This problem started on the 14.11.2024.

Calories intake issue

I travelled to another country yesterday (1h time difference if it matters) and food tracker started showing calories that I have not added. I cleared app cache, force stopped it and it's not changing. On the attached photo, you can see no food added...

Exercise heart rate graph does not show zone colors

Last Friday (8/20) the exercise heart rate graph still shows zone colors, but this Monday (8/23）the same exercise cannot show zone colors. Hope there's a solution for it.Tried to delete and reinstall the Fitbit APP, problem still exists.Help!

Exercise days Fitbit app

Exercise days in the app doesn't open anymore, it's been stuck on the loading screen for the past week (see screenshot). Is there a way to fix this? I've tried reinstalling the app, but that doesn't fix it.

FitBit app for newer Android phones

Hello,I recently upgraded to a Galaxy 23 Android phone and there have been a couple of issues with the app. The app forces me to sign in daily (sometimes 2-3 times a day). The error is "unable to send message". The app now has calories out for 3-4 da...

Ability to filter by previous 7 days, previous month, previous 12 months?

Is there any way to have my data represented as not just this calendar week, but the previous 7 calendar days; not just this month (August), but the full previous calendar month (i.e. 07Jul through 07Aug); and the full previous calendar year, not jus...

Fitbit app adds steps at midnight - Using Pixel 2 watch

I am a very long user of Fitbit products and have a new problem. My app occasionally adds thousands of steps at in the early morning hours. I use a Pixel 2 watch and have actually just gotten a replacement watch through warranty for this problem but ...

Can't send screen shot though fitbit app chat

I have a issue on fitbit chat on firbit app. The screen shot when I click on camera won't work. The phone is samsung galaxy s21 fe 5g android 14 model number SM-G990u2. This is been going on for wallie now. I just update fitbit app to 4.12 v...

Error in calculated average steps per day in yearly view in app

In the yearly view of my Steps for 2023 the total number of steps quoted in the app is 4,182,361. Immediately above this it says 167,294 steps per day (avg). The true daily average is 4,182,361/365=11459 steps.

Not happy with the new Fitbit app

I DON'T LIKE the new app! Where did my daily sleep info go? Bring the old app back, PLEASE!Moderator Edit: Clarified subject

Hourly Activity?

The app now shows my hourly activity as 0 of 0. It NEVER shows any steps. The watch shows I am getting steps and am at 215 of 250 (and the weekly report may provide information), but nothing on the app.So not only is the new app uglier, it is wrong a...

Cannot Log gram/ounces for food

Wondering why on my android I can no longer use the options to log food in grams or ounces or any other measurements? There is no "invisible button" between serving size and cals like I have seen in past post. I have been trying to reset my phone and...

The latest release of the Fitbit app

Is it possible to have the latest versions showed in this help article each time there is a new release? Often it shows several releases behind. https://help.fitbit.com/articles/en_US/Help_article/2025.htm

Fitbit apps is calculating my net calories wrong

Hi, I've been having issues with the calorie tracker on the app. I'm still able to add to my food log like normal and it will calculate my total calorie consumption for the day correctly. It will also display the total calories I've burned correctly ...

Fitbit app stopped working after the update

After installing the latest updates for the apps on my mobile, the fitbit app stopped working on my android. I've tried uninstalling and reinstalling and it did not work. I also tried switching off my phone and back on and that did not help. What can...

won't synch, won't update, won't download

Ready to pull out hair over the Fitbit app.It hasn't synced properly in several weeks. Got a new phone today - guess which is the only app that wouldn't update.Tried updating several times. Then tried unstalling and reinstalling from the Google Play...

?App needed for alerts on my Charge 2?

My Samsung Galaxy A11 is telling me that "an app is needed" in order for it to sinc with the Bluetooth. I want to setup the option to get text & call notifications on my fitbit Charge 2 but I don't know what app I need? I already have the fitbit app ...

My Fitbit app rolled back from 3.32 to 3.11 itself

I updated my app to enjoy the new premium features. It was fine in the beginning, but after a while when I opened the app, it crashed instantly. So I deleted app and reinstalled it again, but unfortunately the same issue happened again and again. I d...

Fitbit App - how do I remove recipe suggestions?

A few days ago, the Fitbit app started suggestion Fitbit recipes to me with pictures when I go to log my food (underneath Cals in vs. out). Here's a photo of the view on the app at the link below.https://www.dropbox.com/s/zht66g8dzgctk65/recipe%20sug...

Map not showing on phone app

I have a Versa and a Samsung S10. When I use Versa for biking it collects the data and shows it in the phone app, but does not display the route. However the route does show when I use my PC on the internet app? Why doesn't it show on the phone?ap...

What does "over budget" mean?

I just started using the fit bit app on android today. When I tap on Food, it says I am over budget. What does that mean? (it either means I need to eat more or I need to burn more, which is it?) Kind regards,

Resolved! I can't add exercises to my FitBit Inspiron HR

Ever since the update when I tap the exercise portion on the Fitbit App Galaxy S10 Android It shuts down the app so I can't add or change anything regarding my exercise. This has been going on for a week.Regards, Amy B

Need to download App for fitbit flex2

Have a new android phone but can't find the app to download for my flex2. Help please!

App causing wifi to drop

The wifi on my Samsung Galaxy J4plus showed an authentication error occurred message every time I try to use app. Used to work fine but it's only been the last month had issues. I know it's not my phone as just had new motherboard installed to try to...

Join us on the Community Forums!

Community Guidelines

Learn the Basics

Join the Community!

Not finding your answer on the Community Forums?

Go to the Help Site

Contact Support

Forum Posts