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Exercise heart rate graph does not show zone colors

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‎09-24-2024 20:40

‎09-24-2024 20:40

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 Last Friday (8/20) the exercise heart rate graph still shows zone colors, but this Monday (8/23）the same exercise cannot show zone colors. 

Hope there's a solution for it.

Tried to delete and reinstall the Fitbit APP, problem still exists.

Help!

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3 REPLIES 3

‎09-25-2024 05:13

‎09-25-2024 05:13

Hi, @virginiama! I'm assuming this is an issue with Fitbit. I see the same thing on Android, but not on iOS. Hopefully they will restore this soon.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

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‎10-01-2024 19:18

In response to MakMak

‎10-01-2024 19:18

Problem still exists.

Tried to click ‘help center’, but there are only canned FAQ.  Not helpful at all.🤔

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‎10-02-2024 03:47

In response to virginiama

‎10-02-2024 03:47

Hi, @virginiama, when you contact "Customer Support" go through steps one & two then use the Contact Us feature to activate the chat facility or phone for prompt attention.

I hope this helps.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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