The Fitbit Community

Resolved! Unable to edit custom foods

I am unable to edit my custom foods, its nit even given me the option its like that part if the screen has disappeared, please help!!!!!!! I have the google sense 3

App isn't opening and is closing

My fit bit versa apps isnt opening there are just closing again. Moderator edit: clarified subject.

Someone change my Fitbit account email

Hi all, I got an email from fitbit that my account's email address has been changed to another email address. Someone has changed it without my consent!! Now I cannot login the app anymore. Even after I created another account, I cannot pair with...

Resolved! Logging into App says Fitbit.Com Unavailable

been getting this error all day. Anyone else?

Average active Vs zone minutes

It's so annoying these new charts. I want to make sure I do the agreed health target of 22 zone minutes but your average doesn't take into account high intensity....so in theory on Monday it's 43 equivalent minutes of activity, but for your weekly av...

Picture with stats

How do you post pictures with the stats? I have Versa 1. I was able to do it before but ithink the app changed because I can no longer find the option to do it anymore.Thanks,Melanie

Resolved! How to change posts settings?

For some reason all of my posts have disappeared! It used to have my hiking pics, stats, achievements, etc. Now it's saying i don't have any public posts! I went to settings, then sharing but there's no link there to change the settings so I could br...

Resolved! Fitbit app only shows calories

Since i have a new Samsung S22 Ultra, the fitbit app only shows the calories in the dashboard.Normally you also see the number of steps and other details, now not.How can i get this back?i already tried to uninstall the app from old phone, on new pho...

Notification services stopping frequently

Every now and then my fitbit versa stops showing notifications from my android phone. See this error when i check in fitbit app: "Notification service not running......." This is happening atleast 4-5 times a day. So annoying. You guys cant be seriou...

Number Days of exercise per week

My app has lost all my exercise days for June, I've uninstall and reinstalled, I've restarted the watch and app and watch are running the latest versions. Any ideas please.

Resolved! Where do people report bugs online?

Do Fitbit read all posts looking for bugs or is there a special place to report bugs or suspected bugs?

Versa special edition / Versa 2 compatibility with OnePlus 7Pro

Hi, I am doing a little research before I buy a Versa special edition or Versa 2.I am just wondering if anyone has any experience with the compatibility of either of these Fitbits with a OnePlus 7Pro? I'd appreciate your feedback.

Versa not compatible with Samsung S20

When will my Versa be compatible with Samsung S20? Or can I make my Versa receive notifications from my S20?

Resolved! Connection suddenly not working with Moto g7

I've had my versa for a year with two different phones, and I absolutely love it. But last weekend all of the sudden my versa isn't getting notifications, and I can rarely get it to even register with the Bluetooth on my phone. I've started and resta...

Not receiving notifications on Versa with OnePlus 6

I have been facing this problem for over a year on my OnePlus 6 and Fitbit Versa. I have troubleshoot multiple times and I'm frustrated with having to delete data and relogin each time it happens. The frequency has also increased to less than a day ...

Versa not syncing to android phone

Hello After googling solutions or suggestions for weeks on how to sync my Fitbit to my android phone I am now at the last chance saloon before I fully give up and perhaps move from Fitbit all together and go to another smart watch company so I'm hopi...

Oneplus 3 not approved

Just received email from tech support phone was fine till April update then i do not receive notifications had fitbit charge then versa now they are claiming it is not working as not approved device. Are they having.a laugh why was it perfect before

How to remove new Premium banner in Sleep Details? 😡

A new banner has started appearing in my sleep details screen. It's very prominent and annoying. I already tried Premium and didn't see the added value in it. How can I remove it Fitbit???

Version 3.21

Hello, for some reason the Fitbit app will not open in the play store and if it does open, when I click update I get a message saying an error has occured. I tried restarting the phone made space on the phone signed in and out in play store but still...

Samsung

Which fitbit is compatible with galaxy Note 9

Notifications

"Notification service not running. A phone restart is required to re-enable notifications on your tracker" I have a Huawei Mate 20 Pro and a Versa Notifications never worked...

Versa not getting notifications android

I have restarted the fitbit and the phone and reinstalled the app...I've tried turning notifications off and back on...nothing is helping...any pointers?

Versa stopped syncing and now won't pair to my phone!

I have been happily using my Versa with my Android phone for years. The last couple of days my Versa started "losing time" and I realised it was not syncing with my phone. So I tried everything I know. I turned the bluetooth on my phone off and on, ...

My Versa doesn't sync with my Samsung Galaxy A3 2017 anymore

I have a Versa (2018) and a Samsung Galaxy A3 2017 (03/2017)Thy always synced, but the latest time they don't sync anymoreWhat can be the problem and what is the eventualy slotion?Thanks

Keep alive widget

Has Fitbit removed the keep alive widget? Mine has disappeared from my Android bar..I uninstalled it and reinstalled but it's not showing up . It's not even showing up in the app settings. It disappeared after the update so I'm wondering if this was...

Samsung Galaxy A5 syncing issues with Versa

My phone apparently is not compatible with the Versa. It has been working fine for last 10months or so and now not syncing and that is why. Please can u make the Versa compatible with the Samsung Galaxy A5

Notification won't go away

What does this mean? I've been using my Versa with my Samsung GS 8+ for 6-8 months with no problem, and now I'm getting this notification that I don't understand. I press OK, but it won't go away. I don't understand what it wants me to do or why.

Hating my versa special edition already!

I just purchased a new versa special edition. I can't get it to stay synced via Bluetooth or receive any notifications from my phone. I had to retire my last fitbit zip device. I have a Samsung Gear 2 that I would where when I am not at work so that ...

Messaging

I have a Samsung Note 9.I get all my notifications EXCEPT for my text message. I believe all my settings are correct in Fitbit as well as apps. What could I have missed? Thanks!

"All-day-sync" turns itself back on.

In the interest of prolonging my battery life, I turn of all day sync. However, I find that after closing the app fully (stopping the background running), all day sync will turn itself back on. I want to be able to to switch it off and it actually st...

Text Message and Call Issues on Versa

Hi, I recently started using my Versa again and for the first couple days it worked great. Now, it won't notify me when I receive a text message or call. I receive notifications from every other app I want (Snapchat, Messenger, Gmail) but my texts an...

Fitbit not compatable with Lg g7thinq

I previously updated my Fitbit Charge 2 because after a year I got tired of hearing "Technical Support is always working on updates to sync Fitbits and phones"! Well, it's well over 2 years, I purchased the Fitbit Versa. I now upgraded my phone from ...

Help! The most frustrating device I've ever wasted money on.

Bought a versa and set up the app and updated the watch. Moto G4 Play 7.1.1 Android. Now I can't find the device, sync or find a wireless network. I've tried to restart the watch, force stop, turn off and on Bluetooth/WiFi, restart the phone, clear c...