Forum Posts

Resolved! Where do I find this body fat information

Exactly, where do I find this body fat information? I swear it use to be BMI which my scale tells me now it seems the Fitbit app wants Body fat. My Fitbit app has never filled out these fields by itself. Where do I get this information? I was reading...

Exercise not logging heart rate in the app

Since app update most of my workouts have no heart rate data, I had thought this was a design thing meaning now you need to pay for this data (incredibly annoying as you didn't used to) but now I see some workouts have the graph showing heart rate ov...

T6X87 by Recovery Runner
  • 1153 Views
  • 7 replies
  • 6 votes

Resolved! The new app doesn't have glucose option

Glucose tracking disappeared in this new updated app. Today + does not have glucose option. Manage Features shows Turn Off option meaning the app knows my goals but nowhere is provision to manually input glucose for the day. Tried the Force Stop Fitb...

SydneyVen by Recovery Runner
  • 2399 Views
  • 19 replies
  • 86 votes

3.71 app update issues

I started rowing on an erg after receiving my Inspire HR for Christmas in 2020. I have to manually enter my daily meters and double the calories since a chest monitor showed me a more accurate result of calorie burn. When I type in Rowing Machine and...

KarenW by Jogger
  • 412 Views
  • 1 replies
  • 0 votes

Showing This conversation ended

When I try and message any friends privately it comes up This conversation has ended also can't cheer or post a message on friends posts and now steps on dashboard don't count unless I try and sync 

Notifications Option Missing in App

In my fit bit app, there isn't an option for Notifications to be able to turn on text or call notifications.  I have a galaxy s21. Anyone have any ideas how I can fix this? I've tried deleting and reinstalling app with no luck.

cd29 by Jogger
  • 585 Views
  • 1 replies
  • 2 votes

Exercises missing on the Fitbit app

Hello, Facing an issue withe exercises log on the app! Although the total exercise target for the week is shown as completed with a full circle of 5 sessions, the detailed exercises below for the week is missing some of them and showing only few of t...

Fitbit app can't add friend by username

I am trying to add a friend by their username and keep getting the error message:. Failed to send [ERROR 404] [URL https://android-cdn-api.fitbit.com/1.1/user/-/friends/invitations]

Exercise map tracking not loading

My wife and I both have our own inspire HR and both use the Android app. On both of our phones, the Android app can no longer show the map for our walks since roughly 9/22. We are running version 3.30 and using Android 10 and Android 11 respectively....

Unable to sync LGV20 and Inspire HR

My phone and Fitbit Inspire HR have been out of sync for more than 2 days already. I have tried all steps and suggestions and the problem still persists. 

Cells by Jogger
  • 586 Views
  • 2 replies
  • 1 votes

Notifications not working on inspire hr

I currently have a Nokia one plus android phone. I have a Fitbit inspire hr. I would love to have my notifications shown on my Fitbit. When ever I go into notifications it says the feature is not compatible with my device. Is this true or is it becau...

Notification service won't work

I just got my inspiration hr and set it up yesterday. The notification works okay when it first setup but it stop working yesterday night and I tried everything the instructions said.  I turn my phone off and on, restart my device, disconnect the dev...

Total running distance

I have recently changed from iPhone 7 to Huawei p30. On my iPhone when I logged my running activity I was able to see the total amount of miles I have ran in a month/week however my Huawei it is only showing  the total miles that include all activity...

No longer keeping track of items

My app is no longer keeping track of my hourly activity and I double checked my settings and they are the same they have always been.  My calories for the day is showing 1,975 burnt but when I go into logging my food it is only showing 1,252 burnt.  ...

Inspire HR - No notifications at all on Redmi Xiaomi Note 3

hi - I have a new Inspire HR. It is running the latest software update. I have a Xiaomi Redmi Note 3. When i enable notifications - it states notification service is not working and needs a phone restart. I have tried uninstalling installing the all,...

lyber by Jogger
  • 635 Views
  • 2 replies
  • 0 votes

Resolved! Sync issues with Huawei P30 Pro

My Inspire HR won't stay sync with my Huawei P30 Pro.  It's very frustrating.  Is there anything that can be done?  My watch is not that old. I don't want to go out and purchase a new one.  Is there a Fitbit that will work better

Water log missing

I accidentally deleted my water log. How do I reinstall it.       Moderator edit: updated subject for clarity

kdrn by Jogger
  • 2279 Views
  • 8 replies
  • 8 votes

Fitbit Widget keeps logging me out

For the past few days the widget on my Samsung S8 keeps logging me out.  Sometimes it allows me to log in, other times it says my email or password is incorrect (which it isn't) and it won't allow me to request a new password as it says there is a co...

Notifications stopped working

I use an android and after this last up-grade I know receive notifications on my Inspire HR how can I correct this please. It is a great feature.

LSDx2 by Jogger
  • 572 Views
  • 1 replies
  • 0 votes

Sync/Pairing Issues

My inspire hr has been struggling to sync with my Samsung Galaxy S9+ recently. I decided to unpaid and repair it. I cannot now pair the device again. It sees it but won't pair. After it fails to pair it then vanishes from the list. If I reboot my pho...

Hev75 by Jogger
  • 597 Views
  • 2 replies
  • 2 votes

Huawei p8 lite 2017

Hi does anybody know if the Fitbit insperHR will work with my phone tried it and it couldn't sink with my phone

Not receiving text notifications on Inspire HR

I am able to receive notifications for all other apps on my fitbit except for text messages.  May be related to last samsung (using an s9) update, but it's super annoying.  I've tried all the standard *fixes* but nothing is getting messages to work. ...

Not receiving texts

After updating my Google pixel to the newest Android update I'm not receive text notifications.  Can still receive emails and other app notifications but no texts.     Anyone else experience this? I know there is a similar problem with Ios11 but any ...

Ambrelc by Jogger
  • 531 Views
  • 3 replies
  • 1 votes

Aspire HR update

Please advise when the app will be fixed. Sincethe update to the app on August 24th, nothing is syncing with my phone. I have tried the troubleshooting that I've read in the directions and the tutorials numerous times, and nothing seems to work. This...

lmhyde by Recovery Runner
  • 624 Views
  • 7 replies
  • 0 votes

Can't see Fitbit app messages

Fitbit not allowing me to see the messsmes sent through the app not my phone messages not on my fitFit but the actual app   Moderator edit: Subject for clarity

Robreed by Recovery Runner
  • 699 Views
  • 7 replies
  • 2 votes

Resolved! Cannot login in the app, app does not start

FitBit Android app does not accept my login credentials, although I know I'm entering valid email/password. Just tried opening fitbit.com from the phone - and that gives me: Error 1006Access DeniedThe owner of this site (www.fitbit.com) has banned yo...

willsh by Jogger
  • 620 Views
  • 5 replies
  • 3 votes