Forum Posts

Exercise history

Hi!My exercise history keeps disappearing from the app. these are not auto tracked exercises and they don't show up on the app. They did appear yesterday but after my workout today, every single one for the week including today's is gone. Yes, I did ...

Resolved! How to change goals?

My original goals were set with a relatively fit back.  I wish that were still true as there are now many bulging disks. It's pretty discouraging to see my "goals" set at 5 miles/day when I need to reset to an achievable goal.  BUT I find now way to ...

MotherM by Base Runner
  • 615 Views
  • 3 replies
  • 2 votes

Resolved! Fitbit app is not showing my data

Charge 2 android app not showing steps, only calories. When I try to edit to add steps there is no tile available. Tried deleting & re-installing, turning off bluetooth, restarting phone & Charge 2. Nothing works.Moderator Edit: Clarified subject

Can't change activities types anymore?

Hello! I have a Fitbit Charge 2 and before, I was able to change the type of the activity from within the Android app. Now I got an error "The app can't connect to fitbit.com" or something similar. So I went on the website but there's no action that ...

Does a VPN Prevent Syncing

I recently installed a virtual private network software on my android phone to protect my private information. Now I just noticed my Charge 2 hasn't been syncing. I got it synced but several days of statistics in a row are missing. Does anybody know ...

Sleep tile not showing on my Android Phone

I can see my sleep tile on the app but its not showing up anymore on my Android phone.  I have synched it.  Off/On.  Bluetooth off/on.  Its actually my mothers fitbit and I think she deleted the sleep tile in error.  How do I get it back for her?than...

Resolved! How to run fitbit in background - s7 edge

Hello all, i don't know if my app is running in background or not.. how can i realize if it does or not? And in this last case how can i set up fitbit to run in background? Samsung S7 Edge and android 8. Thanks in advance

hEEk by Recovery Runner
  • 7277 Views
  • 3 replies
  • 0 votes

Charge 2 / Samsung S10e

Since the latest software update just 6 hours ago I now find that the only way I can use the fitbit/samsung exercise link is to also have mobile data permanently ON ...  it worked before with just bluetooth and location, but now requires  data as wel...

Entwood by Recovery Runner
  • 601 Views
  • 2 replies
  • 0 votes

Bluetooth Connection Issues When Using GPS

I am having issues with the GPS sync feature (Galaxy S6, Charge 2). The Charge 2 will only intermittently connect to my phone. When I look at it while running, much of the time I can see the icon showing it either as disconnected to trying to connect...

Maganou by Jogger
  • 2198 Views
  • 18 replies
  • 2 votes

Cannot sync on wifi

When I connect to WiFi (tried different sources) I cannot sync my charge 2 band to my Xperia z 3 compact smart phone, however if I turn off wifi on my phone and allow mobile data it syncs. Anyone with any ideas of what to do?