08-26-2023
22:53
- last edited on
08-29-2023
04:58
by
MarreFitbit
08-26-2023
22:53
- last edited on
08-29-2023
04:58
by
MarreFitbit
Charge 2 android app not showing steps, only calories. When I try to edit to add steps there is no tile available. Tried deleting & re-installing, turning off bluetooth, restarting phone & Charge 2. Nothing works.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
09-01-2023 11:38
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
09-01-2023 11:38
@Rich_Laue Thanks for your input. Much appreciated.
@Fluxweed Welcome to the forums. I will gladly help you set up your Fitbit Charge 2 with your account. As @Rich_Laue mentioned, when there is no tracker associated to your account, core statistics, such as "steps", will not be shown. Please check the following article if the Charge 2 is not connecting to your account: Why can't I set up my Fitbit device?. Thanks in advance!
Best Answer08-31-2023 01:44
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
08-31-2023 01:44
A couple of thoughts I have, @Fluxweed
do you have a tracker connected to your account. Without a tracker, fitbit will not be able to count steps
Check your main goal.
09-01-2023 11:38
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
09-01-2023 11:38
@Rich_Laue Thanks for your input. Much appreciated.
@Fluxweed Welcome to the forums. I will gladly help you set up your Fitbit Charge 2 with your account. As @Rich_Laue mentioned, when there is no tracker associated to your account, core statistics, such as "steps", will not be shown. Please check the following article if the Charge 2 is not connecting to your account: Why can't I set up my Fitbit device?. Thanks in advance!
Best Answer