Caller ID is wrong

[5150Jim]

For about a week now, my caller ID is NOT correct. It appears to be one caller behind. Ever time I get a call, my Charge 2 says one thing & I look at my phone and it has the correct ID.

Is there a way to reset my Fitbit?

Or would that even help?

[RicardoFitbit]

Hello @5150Jim, welcome to the Community Forums!

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this?one s If you haven't already do, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Charge 2 are correctly configured.

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

Keep me posted.

[5150Jim]

Hi Ricardo,
y phone is a Google Pixel 3
I have looked at the links you sent me but no luck.
TNX Jim

[ChrstnaLne]

I am having the same issue when receiving phone calls. Caller ID is not accurate and have tried the above fixes. I have an LG V40 ThinQ synced with my charge 2. Fitbit app is updated to v3.8 and I have Android v9

[5150Jim]

Sorry 

My phone is a Google Pixel 3 and I have Android v10.
The Fitbit app is v3.8 but my Charge 2 says version 22.22.58.0

[5150Jim]

Is there a way to restart my Fitbit?

[5150Jim]

Any updates on my problem.

Also is there a way to restart/reset a Charge 2