Calories Out in food section not loading

[Blondee0784]

The last couple of days when I go into the food section of the fitbit app, there are no calories out listed, so it keeps saying I'm going over my budget, even though I'm not.

I have the most recent update of the app. I've tried logging out of fitbit and logging back in, and nothing is working.

  

[Blondee0784]

This problem seemed to fix itself for a few days, now it is happening again. This is so frustrating! Can someone help me????

[LZeeW]

@Blondee0784  I moved your posts to the Android app forum, a better fit for your issue.

[yooeff99]

happening to me as well.  I have to log out and log back in to fix it.

[Jana.Velvet]

I have the same issue, calories are not showing properly, across the app, even from the previous day 😞 

[Blondee0784]

So I never got an answer in here so I got on Chat with Google Support and it seemed to fix it. I will update if the problem comes back.  

This is what they said to do:

Google: According to the system, you have got the device and the mobile track activated at the same time, this might cause interference when the device is tracking information, please disable it.

On the fitbit app, go to the upper left corner tap on the phone logo, then select the phone and disable that option.

Me: Disconnect device?

Google: yes, that is correct

Me: done

Google: Now go to the google play store app, search the fitbit app and uninstall it, then reinstall the fitbit app please.

Me: So what did I lose by unsyncing my phone?

Google: Basically, by deactivating the phone, we will not have interference when tracking your activities and thus determining the calories.