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Calories awarded from run not accurate after fw update

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‎01-15-2019 14:44 - last edited on ‎01-17-2019 09:28 by Fitbit Moderator

‎01-15-2019 14:44 - last edited on ‎01-17-2019 09:28 by Fitbit Moderator

Hello everyone, after the 11/1/2019 Firmware update (android) I realized that there is a problem with calories counter... For a 15 minutes run yesterday I burned 220calories while today (and after the update) I burned 15cal. Anyone else noticed something similar?

 

 

Moderator edit: Clarified subject

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‎01-17-2019 09:27

‎01-17-2019 09:27

Welcome to the Forums @P_sapelas.

 

Thanks for taking the time to share these details. 

 

I'd like to take a closer look at what is going on with this new update. Could you share some screenshots of what you are seeing for the first and the second run?

 

In the meantime I'd recommend trying to log out of the app and then log back in. That will force all data to be reloaded and could cause the calorie information to be corrected.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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