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Calories not being tracked since the latest app update

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‎12-04-2020 08:12 - last edited on ‎12-17-2020 18:36 by

‎12-04-2020 08:12 - last edited on ‎12-17-2020 18:36 by

Since the newest update it stopped tracking calories burned. I even contacted support and my husband did everything they suggested 

 

 

Moderator edit: subject for clarity 

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‎12-04-2020 08:29

‎12-04-2020 08:29

Which device?

"it stopped tracking calories burned" - that's not enough information to go on.  Do you really mean it shows zero calories burned?  On device, or on phone app?  For the whole day?  For how many days?

Or do you really mean it is not showing calorie burn accurately?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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