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Calories not updating

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‎05-03-2016 09:56 - last edited on ‎05-03-2016 12:53 by Moderator Alum

‎05-03-2016 09:56 - last edited on ‎05-03-2016 12:53 by Moderator Alum

My calorie count on my Fitbit Charge HR is the normal 1500-2500 a day, but every time i sync my Fitbit it only adds up to a maximum of 100-300 calories on my phone, after the sync it also decreases on my watch. How can I get it to document the right amount of calories on my phone?

 

Moderator edit: edited title for clarity

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‎05-03-2016 12:52

‎05-03-2016 12:52

@Melissa03 What are you seeing as a calorie count on your online Dashboard (as this is the true number that has been synced over to our servers)?

 

Also, make sure that you're updated to the latest version of the Fitbit App for Android, 2.24. Can you also share a screenshot of what you're seeing on your Android Dashboard with a time of your last sync? That would be super helpful in looking further into the issue.

Erick | Community Moderator

It's all about the food! What's Cooking?

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