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Calories remaining data on tile differs with the actual tile

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‎04-18-2020 11:00 - last edited on ‎04-28-2020 15:34 by Fitbit Moderator

‎04-18-2020 11:00 - last edited on ‎04-28-2020 15:34 by Fitbit Moderator

Hi all, 

 

Just got my fitbit charge 4 and the app has definitely changed since my last fitbit! When tracking calories, the number of calories I have left for the day are different on the homepage of the app than they are in the actual calorie section of the app. They're usually a lot higher on the homepage than in the calorie section. 

 

Is there any reason for this? Am I misreading the information or have I possibly set up the link between the fitbit app and my fitness pal incorrectly? 

 

I'm not sure how to add images here, but I'm happy to post them if someone could run me through it! 

 

Thanks in advance all ☺️

 

Moderator edit: Subject for clarity 

Best Answer
1 REPLY 1

‎04-28-2020 15:33

‎04-28-2020 15:33

Hi @LauLouLew, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this situation, can you please let me know which Android mobile device are you using? When was the first time you noticed such discrepancy issue and how many times since then? Is this affecting the calories data only or other stats as well? In the meantime I receive your answers, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

To attach an image into your post, you can check the information that's specified on our help article: How To: Add An Image To Your Post.  

 

Keep me posted and let me know if you have any additional questions.

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