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Setup difficulties with Samsung A9 and device not swiping

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‎04-18-2020 07:15 - last edited on ‎04-28-2020 15:45 by Fitbit Moderator

‎04-18-2020 07:15 - last edited on ‎04-28-2020 15:45 by Fitbit Moderator

I had tried pairing inspire hr to my phone . It did not work and I had allowed all permission for the app. The screen is not reactive when I touch the screen. Had to keep pressing the button. Just received my fitbit today though 😞

 

Moderator edit: Subject for clarity 

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‎04-28-2020 15:44 - edited ‎04-28-2020 15:46

‎04-28-2020 15:44 - edited ‎04-28-2020 15:46

Hi @wendy_97, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. To resolve the swiping issue you're experiencing with your Inspire HR I suggest you to perform a restart process. Then, for the difficulties with the setup process, please check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Keep in mind that the Samsung Galaxy A9 is not listed as a compatible device with our products and services, therefore, you can experience some connection difficulties with it.

 

I'll be around if you need anything else, please keep me posted.

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