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Messages undelivered on Fitbit app

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‎04-18-2020 02:04 - last edited on ‎04-28-2020 16:29 by Fitbit Moderator

‎04-18-2020 02:04 - last edited on ‎04-28-2020 16:29 by Fitbit Moderator

I have been noticing something that i don't like most messages I sent are not delivered

 

Moderator edit: Subject for clarity 

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‎04-28-2020 16:18

‎04-28-2020 16:18

Hi @Jerrymarvin, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Which Android mobile device are you using? To troubleshooting the Fitbit app, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions. 

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