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Can I sync with no internet?

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‎04-23-2024 12:10 - last edited on ‎04-26-2024 09:48 by Fitbit Moderator

‎04-23-2024 12:10 - last edited on ‎04-26-2024 09:48 by Fitbit Moderator

Discovered my device won't sync with my app in air plane mode or when I'm otherwise without signal. It's this normal? I don't recall previous device app combinations having this problem. Currently using inspire 3 and s22 ultra.

 

Moderator Edit: Clarified subject.

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‎04-23-2024 12:54

‎04-23-2024 12:54

Hello @nacorona and welcome to the Community.  Your data syncs with the Fitbit servers and isn't stored on your phone.  Yes, you need an internet connection to sync your Fitbit.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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2 REPLIES 2

‎04-23-2024 12:54

‎04-23-2024 12:54

Hello @nacorona and welcome to the Community.  Your data syncs with the Fitbit servers and isn't stored on your phone.  Yes, you need an internet connection to sync your Fitbit.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎04-26-2024 09:53

In response to LZeeW

‎04-26-2024 09:53

Welcome to the Fitbit Community, @nacorona. I'll be glad to assist you with your syncing without Internet query.

As @LZeeW mentioned, you need Internet connection in order to sync your Fitbit. You can check: How do Fitbit devices sync their data?

Andrea | Community Moderator, Fitbitp>

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