Can not log food

[Agnija]

For two days I am not able to log in food. Does any one else encountered similar problems? May be you have any tips how to fix it? 

[RicardoFitbit · Accepted solution]

Hey @Agnija welcome to the Fitbit Community! It's a pleasure for me to help you with your concern.

Seems odd that you;re unable to log food, I've not received reports regarding this situation. To better assist you, can you please let me know which Android mobile device you're currently using? When was the first time this situation was experienced and how many times since then? Also, do you receive an error message when trying to complete a food log or simply doesn't load? If you receive an error message, please send me a screenshot for a better understanding of this situation (You can refer to: How To: Add An Image To Your Post to do so). In the meantime I receive your answers, please try the following:

1. Force quit the Fitbit app
2. Uninstall the app
3. Reboot your mobile device
4. Make sure that the Android operating system is up to date
5. Reinstall the Fitbit app
6. Try again to log in food

I'll be looking to your reply, let me know if you have any additional questions. 

[Agnija]

Hi! Thank you! I took the steps you suggested and it works! It used to show that the app crashed

[RicardoFitbit]

You're welcome @Agnija thanks for your reply and update. Sorry to the delay in responding.

I'm happy to know that the troubleshooting steps that were shared in my previous post resolved your concern, thanks for taking such information in consideration and for your effort and patience troubleshooting your Fitbit app with me. Don't hesitate to contact me back if you need anything else or if you have any additional questions for me to answer.

See you around, it was a pleasure to assist you. 

[Chegroberts]

m also unable to get any food to log on my FitBit since the update. All my previous history of food has gone, and when I search it come s up with nothing. How can I fix this please?

[RicardoFitbit]

Hi @Chegroberts welcome to the Community Forums, it's a pleasure to assist you with this situation, my apologies for the delay in responding your post.

I appreciate all the information and details that were shared in your post. To better assist you with this, can you please let me know which Android mobile device you're currently using to sync your Fitbit? Also, I recommend you to take in consideration all the information that was shared in my previous post and try the troubleshooting steps specified there. 

Let me know how it goes, I'll be around.