The app crashes when selecting 'nutrition and body' menu

[mat.har]

Hello,

Since the update of the application on my Galaxy S8, I can't access the following menus in the goals section :

 - nutrition and body

 - activity

When I click on them, the app restarts or crashes.

It's annoying I can no long log food from the app.

I've unistall/reinstall the app, clear the cache and data, reboot but nothing seems to fix this.

Anybody has an idea ?

Thanks,

Math

[RicardoFitbit]

Hi @mat.har thanks for bringing this to my attention, welcome to the Community Forums. It's a pleasure to help you with your concern. My apologies for the delay in responding your post. 

Seems odd that your Fitbit app is crashing when you try to see the goals section from nutrition/body and activity, I appreciate your effort and patience troubleshooting this situation prior to posting. To better assist you, can you please let me know when was the first time you experienced this and how many time since then? Is this occurring only with the menus stated in your post or with other ones too? In the meantime, I recommend you to check if your Android mobile device operating system is up to date. 

Keep me posted, I'll be looking to your reply.

[mat.har]

Hi @RicardoFitbit,

Thanks for your reply.

I've been experiencing the crashes since the update of the application to v3.0 (July 8).

Only the 2 menus are crashing the app. The others work fine.

I can confirm that my OS is up to date.

Cheers,

Mathieu

[No_Focus]

Hi, @RicardoFitbit 

I have the exactly the same problem on my app which is on version 3.0 

I found this problem today and i have tried uninstalling then rebooting. And i have tried logging out clearing cache and local data and then rebooting with result that the problem went away ones but came back almost immediately and then stayed.

I am using the OnePlus 7 pro as phone on the latest OS version provided by OnePlus.

I hope you can find a solution for this, and im looking forward to a reply on this problem.

[Elin01]

I have the exactly the same problem. It's only the two menus stated above that makes the app crash. I have had this problem since yesterday, tried rebooting the phone and the fitbir, un- and reinstalling  the app, tried with and without WiFi activated. My phone (android) is updated.

[RicardoFitbit · Accepted solution]

Hello guys! It's a pleasure to continue assisting with this situation, my apologies for the delay in responding. Welcome to the Community Forums @No_Focus and @Elin01. Thanks for your reply and update @mat.har.

Thanks for letting me know about this situation. I'd like to share with you guys that we’re aware of this situation and working to identify a resolution as quickly as possible. We apologize for any trouble this can cause and appreciate your patience. Looking forward to getting you back on track as soon as possible with this crash inconvenience resolved. In the meantime, I recommend you to check our compatibility list here and keep the Fitbit app up to date. 

I'll be around. 

[No_Focus]

Hey @RicardoFitbit 

I have noticed that the new update to version 3.1 has fixed my crashes in the menus.

It might had to do with some other bugs that where fixed this patch.

I hope the new update has fixed the issue for everyone that had this menu problem. So  i would like to get a response from other users that had this problem to see if it is fixed for everyone

[Elin01]

Yes! It's all well and good now! 3 days ago it just magically started working again. Didn't notice any update or anything. Maybe it updated during the night or something...Anyway, it's working now so I'm happy.

[RicardoFitbit]

Hello again! Your replies are appreciated @No_Focus @Elin01.

I'm happy to know that the crash inconvenience was resolved after updating the Fitbit app, please note that when we receive reports of random crashes in the app, we work to resolve them in the next update, therefore, thank you for bringing this matter to my attention. Don't hesitate to contact me back if you need anything else, I'll be around.

Thanks for being part of the Fitbit family! 

[mat.har]

Hi,

I'm happy to confirm the issue is fixed on my side as well.

Thanks

Mat

[RicardoFitbit]

Hey @mat.har thanks for your followup and reply!

I'm happy to know that your concern was resolved too after the update that was released to our Fitbit app. I'll be here if you need anything else in the future, please do not hesitate to ask me any additional questions you may have.

I want to suggest you to visit our discussion forums and participate There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

It was a pleasure to assist you, see you around.