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Can not log into account

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‎09-16-2019 16:10 - last edited on ‎09-16-2019 16:22 by Moderator Alum

‎09-16-2019 16:10 - last edited on ‎09-16-2019 16:22 by Moderator Alum

I have an Android and I was logged out of my account.  It didn't accept my password and I received no password help email despite asking for one 5 times.  Called and was told I could email, except there is NO email address listed anywhere on your site!  When I went to this site to leave a message, I was told I didn't have an account. I've had an account for over 2 years! I had to start a brand new account and lost ALL my data because of your update!  I'm not happy with Fitbit right now.  You need to make it possible for people to contact you if you lose their account, because this is not good customer service.

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‎09-16-2019 16:23 - edited ‎09-16-2019 16:24

‎09-16-2019 16:23 - edited ‎09-16-2019 16:24

@Tiredofthiswebs I moved your post to keep the iOS thread on topic. Sorry to hear we couldn't find your account. I've created a case with you with the email associated with your account here which I see has been active for some time. Someone should be reaching out to you via email. 

Actively managing your weight? Find accountability buddies on the Manage Weight board

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‎09-16-2019 16:28

‎09-16-2019 16:28

I absolutely agree! I’ve lost all my data also. I’m very upset..😡
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