06-20-2019 14:00 - last edited on 06-21-2019 08:02 by LanuzaFitbit
06-20-2019 14:00 - last edited on 06-21-2019 08:02 by LanuzaFitbit
After having my account hacked the security team got my access back for me.
So I changed my password immediatly as directed and fixed all my personal info that was messed with.
I went on the log into the android app. It said invalid email or password.
So I uninstalled the app and reinstalled the app.
Still would not accept my log in details.
I reset my password 5 times.
Still could not log in.
I went back to the webpage and logged out as I had logged in using Facebook.
I then tried to log in to the webpage using my email and password.
The invalid email or password warning popped up too.
What is going on?
Moderator edit: Clarified subject
06-21-2019 08:01
06-21-2019 08:01
Welcome to the Forums @Mortalitas.
Thanks for bringing all of those details on the matter. Let me help you figure out what is going on.
I will be sending you a PM about this situation so please keep an eye on your inbox. I want to ask for some information to better understand what is going on.
In the meantime I'd like to ask you to try logging back in through Facebook and to confirm if that lets you log in.
I look forward to your reply.