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Can't access to Fitbit Wallet on app

ANSWERED
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‎01-03-2021 13:50 - last edited on ‎01-04-2021 17:16 by Fitbit Moderator

‎01-03-2021 13:50 - last edited on ‎01-04-2021 17:16 by Fitbit Moderator

I want to set up the wallet. I think I need to go to the app, click on my icon then on my device image but I just get a blank screen and nothing happens. I've got a Samsung S10

Any ideas?

Thanks

 

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎01-04-2021 17:17

In response to Rich_Laue

‎01-04-2021 17:17

Hi @REM77, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

@Rich_Laue Thanks for your help.

 

Looking forward to your reply. Don't hesitate to ask me any questions you may have.

View best answer in original post

Best Answer
0 Votes
4 REPLIES 4

‎01-03-2021 20:29

‎01-03-2021 20:29

Hi @REM77 have you tried clearing the Fitbit cache, and through the phone settings, stop the app? 

Best Answer
0 Votes

‎01-04-2021 17:17

In response to Rich_Laue

‎01-04-2021 17:17

Hi @REM77, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

@Rich_Laue Thanks for your help.

 

Looking forward to your reply. Don't hesitate to ask me any questions you may have.

Best Answer
0 Votes

‎01-04-2021 23:49

In response to RicardoFitbit

‎01-04-2021 23:49

Thank you. I uninstalled the app and removed the link to my watch, then installed again. It's all working fine now. 

Best Answer

‎01-06-2021 16:40

In response to REM77

‎01-06-2021 16:40

You're welcome @REM77, thanks for your update.

 

I'm happy to know that your issue was solved after trying the troubleshooting steps from my previous post. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you. 🙂

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

Best Answer