Can't add food or drink and the app is down for maintenance

[TTrayner]

I have tried the log out / log in method and I am now being told the app is down for maintenance

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @TTrayner.

I am sorry to hear you're unable to add food or drink and receive a message that the app is down for maintenance. Thanks for trying to resolve this and I am here to help. I recommend trying the following:

1. Force stop the Fitbit app on your phone: Settings > Applications > find the app > select it > select Force stop.

2. Reboot your phone.

3. Check if your Fitbit app is updated to the latest version: How do I update the Fitbit app?

If the issue persists, you may try to uninstall and reinstall the app.

You can confirm the steps to log food at How do I log food in the Fitbit app?

Keep me posted on the outcome. I'll be around if you have any additional questions.

[TTrayner]

I sorted this by logging off then restarting my phone then logging back on. However, i now have to do this on a regular basis to get the app to work.

Regards,

Moderator edit: personal info removed

[LiliyaFitbit]

Hi @TTrayner, thank you for your reply. 

I am glad to hear you got it sorted, thank you for posting the update here. I appreciate your feedback regarding the app performance, our team is always working on our products and services, and your comments are always welcome. I recommend to keep the app up-to-date as the updates come with new features and bug fixes. You can also find the additional tips for Android phones at What should I know about using the Fitbit app on my Android phone?

Let me know if you have any questions.