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Can't add friends

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‎10-15-2021 07:02 - last edited on ‎10-16-2021 08:44 by Fitbit Moderator

‎10-15-2021 07:02 - last edited on ‎10-16-2021 08:44 by Fitbit Moderator

When I touch the +friend icon on my Fitbit, it just instantly disappears. I've tried repeatedly over several weeks and it always does the same thing. 

 

Moderator Edit: Clarified subject

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‎10-16-2021 08:46 - edited ‎08-19-2023 06:25

‎10-16-2021 08:46 - edited ‎08-19-2023 06:25

Hi there, @lmaton2. Welcome to the Community Forums. 

To better assist you with this, may I know what the error message says? Are you trying to add Facebook friends or friends by email? 

On a side note, please confirm if you've tried the following in order to add friends from your Fitbit app: 

  1. Tap the Today tab, and tap your profile picture.
  2. Tap your name > View All Friends > Add Friends.
  3. Choose a method to find friends, then tap the Add Friend icon next to the name or email address of the person you want to add.

If you're still having trouble adding your friends, please see How do I connect with friends on Fitbit?

I've moved your post to the Android App for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-16-2021 08:46 - edited ‎08-19-2023 06:25

‎10-16-2021 08:46 - edited ‎08-19-2023 06:25

Hi there, @lmaton2. Welcome to the Community Forums. 

To better assist you with this, may I know what the error message says? Are you trying to add Facebook friends or friends by email? 

On a side note, please confirm if you've tried the following in order to add friends from your Fitbit app: 

  1. Tap the Today tab, and tap your profile picture.
  2. Tap your name > View All Friends > Add Friends.
  3. Choose a method to find friends, then tap the Add Friend icon next to the name or email address of the person you want to add.

If you're still having trouble adding your friends, please see How do I connect with friends on Fitbit?

I've moved your post to the Android App for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes