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Can't change clock face settings

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-02-2021 14:16 - last edited on ‎01-04-2021 17:34 by Fitbit Moderator

‎01-02-2021 14:16 - last edited on ‎01-04-2021 17:34 by Fitbit Moderator

Watch is syncing, however when I try to change settings on watchface it doesn't change on watch.

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

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‎01-04-2021 17:36 - edited ‎01-04-2021 17:36

‎01-04-2021 17:36 - edited ‎01-04-2021 17:36

Hi @Ofjimbo1, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? Which Fitbit device are you using? Are you experiencing this issue with a Fitbit original clock face or a third party one? If you're experiencing difficulties with a third-party clock face, please get in touch with the developer to receive further assistance. If you're experiencing this with a Fitbit original one,  please restart your device and try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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