Can't change face clocks on my Charge 4

[Westi0]

I own a fitbit charge 4

Every time I try to change face clocks a massage says "oops, looks like there's no internet connection" which is not true! I tried to change it via WiFi and Mobile Data with no results. 

I also tried to change it using the Fitbit windows app on my laptop but each time I chose a face clocks a page with loading screen come up put still nothing changes.

Help please  

Note: My charge 4 is up to date

Moderator edit: updated subject for clarity

[Speckles123]

Hello my charge 3 wont change clock face(it started 3months ago??? Ish!?), it is silly because that was a feature i liked, i got no fixes, hopefully an update will fix it 

[Speckles123]

Hello again i got a samsung s6 version android 6 (i think!!! lol im no tech expert)

[Rich_Laue]

@Speckles123 are you also getting a No Internet Connection?

@Westi0 have you tried both wifi and cellular?

Do you have a firewall or going through a VPN?