Unable to setup Versa with Samsung S9

[PKendall]

I have a Versa that I got second hand. I am trying to connect it to my Galaxy S9 on the app. Each time I select the device, it takes me back to the screen where I can setup a device. 

Here is the troubleshooting I have done:

- Factory reset the Versa

- Uninstalled and reinstalled the app on my phone

- Restarted my phone

- Restarted the app

- Restarted the Versa

- Restarted Bluetooth

- Cleared cache

- Tried to add the device ~10 times

What am I missing?? This is so frustrating!

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @PKendall, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here, I understand how frustrating this matter can be for you. I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

Let me know if further assistance is needed and if you have any additional questions.