Can't connect to fit bit try again message

[stacylynn]

My friends list won't connect or link. I can't challenge people or see 7 day steps. Or message my friends. Shows message ' can't connect to fitbit try again' but I know its not my Internet connection.. Tried uninstall reinstall cache data clear the data turn off phone etc. Every troubleshooting thing I read I did and Nada ... Help!!

[RobertoME]

Hello there @stacylynn. It seems you actually tried everything. My recommendation here is to contact our support team so they can investigate further. Make sure to mention all the steps you have tried and share a screenshot of the error you are seeing on the app so they can investigate the issue more easily.

Keep me posted how it goes. Catch ya' later. 

[brneyez519]

That just happened me today. Were you able to get the issue resolved? I can see my friends online but not in the app.

[stacylynn]

Yes it's an application issue. Solved within 24 hrs. I called support line so make sure you call .

[brneyez519]

Thx