Can't connect with WiFi set-up or pair my device

[gustineavenue]

I just purchased an ionic.  I can't set-up wifi or pair the device.  I have tried everything.... followed all of the Q+A with no luck.

Any thoughts?

[LanuzaFitbit]

Welcome to the Forums @gustineavenue.

Thanks for going through our help article to try to get it to pair before posting in here. 

I'd like to ask you some questions to better understand what is going on:

• Are you getting some sort of error message when you try to set up?
• What is it that happens when you try to pair it?
• What phone are you using and what Android version is it running?

Look forward to your reply. 

[gustineavenue]

It reads "An error occurred when trying to obtain a list of configurable
networks"

Then "could not connect to your device, retry"

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Moderator edit: Removed Personal Info.

[LanuzaFitbit]

Hello @gustineavenue.

Thanks for answering those questions.

Could you let me know what phone is it that you are using and what Android version it is running?

Look forward to your reply.