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Can't delete notification - Action failed error

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‎11-09-2020 09:23 - last edited on ‎11-10-2020 15:40 by Fitbit Moderator

‎11-09-2020 09:23 - last edited on ‎11-10-2020 15:40 by Fitbit Moderator

Fitbit wont delete an old notification keeps saying action failed. 

Why? 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎11-10-2020 11:59

‎11-10-2020 11:59

This notification is found where? On the tracker or app. What type of notification? 

Best Answer

‎11-10-2020 15:44

In response to Rich_Laue

‎11-10-2020 15:44

Hi @Hmax89, welcome to the Community Forums.

 

Thanks for bringing this to our attention. To better assist you, can you please elaborate on this and answer the questions asked by @Rich_Laue? Can you also share a picture/screenshot of the error message described in your post? In the meantime I receive your answers, please restart your Fitbit device and then troubleshoot the app with the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

Best Answer

‎09-14-2022 13:10

In response to RicardoFitbit

‎09-14-2022 13:10

Old post, but just happened to me. Was caught in a notification loop. Action Failed, something about it not being supported anymore. I chose the easy fix first and checked to see if there were any updates, there was. I updated and it fixed it. Thanks!

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‎12-22-2022 12:20

In response to Raelcvn

‎12-22-2022 12:20

I just purchased my fitbit last week and have a notification from first day I owned it that is stuck in this loop.  Last update 11/19, but I purchased fitbit after that so no updates available.

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