Can't download Fitbit App from Google Play Store

[Valentina_Ch]

Hi! Is there any other place where I can get the newest fitbit app for android, EXCEPT Google playstore? Google play doesn't let me to download it becouse of accaunt country settings ("not supported in your country", which is Russia). Any helpful ideas? 

P.s changing country setting is not an option because google pay requires local credit card and I only have one from my homecountry so far:(

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Valentina_Ch, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having to download the Fitbit app on your phone, I understand where your concern is coming from and how you must be feeling. I'll be glad to help you.

Note there shouldn't be any problems downloading the Fitbit app from Google's Play store. May I know what Android phone are you using? Check if yours is included here: Which phones and tablets can I use with my Fitbit watch or tracker?

In this case I'd say that it is best to get in touch with Google directly as this is related to the Play Store and not the Fitbit app itself. You can click here to see their support page.

In the meantime, make sure you have internet connection (cellular or wifi) and that you have enough space for apps as this could be the reason the app isn't downloading. Restart your phone and retry downloading the app.

I've moved your post to Android App for organization purposes. 

Let me know if you need further assistance. 

[nikogda]

@MarreFitbit wrote:

Note there shouldn't be any problems downloading the Fitbit app from Google's Play store.

If you based in Russia, you cannot install the Fitbit app: "Недоступно в вашей стране" (Not available in your country).