help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't erase messages.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-20-2020 03:31

‎05-20-2020 03:31

Starting last night, I received several messages from Messenger that already had been answered. Also, apparently I can't clear them, all night long the same messages kept returning. And I'm receiving my messages 40 minutes later after I have already answered them.  Very annoying. 

Best Answer
0 Votes
1 REPLY 1

‎05-20-2020 14:13

‎05-20-2020 14:13

Hi @Tillyl, welcome to the Community Forums! 

 

Thanks for bringing this to our attention, I understand how annoying this matter can be for you. To further investigate, can you please let me know which Android mobile device are you using and which Fitbit as well? Did you experience this issue in the past or is the first time? I suggest you to re-enable the notifications feature of your device following the steps that are specified on our help article: How do I get notifications from my phone on my Fitbit device? and let me know if the issue persists.

 

Let me know if you have any additional questions. 

Best Answer
0 Votes