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Can't find Fitbit app after uninstall

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‎06-21-2021 06:06 - last edited on ‎06-21-2021 18:38 by

‎06-21-2021 06:06 - last edited on ‎06-21-2021 18:38 by

I uninstalled my Fitbit app to upgrade. Last time I upgraded by itself I had problems so the rep at Fitbit told me to just uninstall the app and then inreinstall it and it would be upgraded. So I did that. However, when I go to Google Play to reinstall, there is NO FITBIT APP there!!! WTH? Is it called something else? When I look on my PC to find my apps, it shows that Fitbit IS installed but it is NOT on my phone. Any ideas???

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎06-21-2021 06:06

‎06-21-2021 06:06

Me too. Did you ever get Fitbit back??? 

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‎06-21-2021 18:43 - edited ‎06-21-2021 18:46

In response to jhens1998

‎06-21-2021 18:43 - edited ‎06-21-2021 18:46

Welcome to the Fitbit Community, @jhens1998.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team regarding this and that they were able to assist you. Thank you for your time and efforts. You can verify that your phone is compatible with the Fitbit app at fitbit.com/devices.

 

By the way, I've moved your post to the Android App board so we can keep our forums organized.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-22-2021 01:17

In response to LiliyaFitbit

‎06-22-2021 01:17

Hello @jhens1998 What is your Android version? Alternatively what phone model do you have?

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