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Can't find tracker message

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‎05-09-2016 18:02 - last edited on ‎05-10-2016 10:53 by Moderator Alum

‎05-09-2016 18:02 - last edited on ‎05-10-2016 10:53 by Moderator Alum

I'm on my second HR and have had nothing but problems with both. My current HR will not sync and gives an error message of cannot find tracker. I've restarted the aopportunity, restarted the phone (Galaxy 6), have disconnected Bluetooth and now my HR is no longer able to be found via Bluetooth. Not sure what is going on? Any thoughts and or suggestions would be greatly appreciated!

 

Moderator edit: edited title for clarity

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2 REPLIES 2

‎05-09-2016 20:44

‎05-09-2016 20:44

I am having the same problem and now some of my home page is missing. Very frustrating . What a mess
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‎05-10-2016 10:56

‎05-10-2016 10:56

@Marshalea Thank you for your efforts in troubleshooting the issue. I recommend trying out the steps outlined here, in order, to try to get back up and running.

 

@ladibugaz It sounds like the reason your Dashboard is missing tiles is because your tracker isn't paired to your account yet. I recommend using these instructions to pair your tracker.

Erick | Community Moderator

It's all about the food! What's Cooking?

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