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Unable to reset password

ANSWERED

‎05-09-2026 07:24 - last edited on ‎05-10-2026 06:54 by Fitbit Moderator

‎05-09-2026 07:24 - last edited on ‎05-10-2026 06:54 by Fitbit Moderator

Hi,

I can see my account in Google as a Web page. When I try to log into app it is not accepting my password.

My ex partner stole my phone and is changing emails and passwords for everything, even committing fraud. 

When I select forgot password as nothing I enter is being accepted, an recovery link is not being sent to my registered email.. 

I have uninstalled the app and reinstalled. Checked junk and spam. Nothing. I have had this account since 2017 and really want it back.

Can anyone help?

Thanks.

 

Moderator edit: updated subject for clarity

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Accepted Solutions

‎05-10-2026 06:53

‎05-10-2026 06:53

Hi @LAURA1186! Welcome to our community forums!

I'm sorry to hear that you are unable to reset your password.  

Since this issue is with your Google account password, my best advice is to contact the Gmail support team; they have the tools to provide you a better follow-up.

 

View best answer in original post

Best Answer
1 REPLY 1

‎05-10-2026 06:53

‎05-10-2026 06:53

Hi @LAURA1186! Welcome to our community forums!

I'm sorry to hear that you are unable to reset your password.  

Since this issue is with your Google account password, my best advice is to contact the Gmail support team; they have the tools to provide you a better follow-up.

 

Best Answer