help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't get into fitbit app

7 hours ago

7 hours ago

Hi,

I can see my account in Google as a Web page. When I try to log into app it is not accepting my password.

My ex partner stole my phone and is changing emails and passwords for everything, even committing fraud. 

When I select forgot password as nothing I enter is being accepted, an recovery link is not being sent to my registered email. 

I have uninstalled the app and reinstalled. Checked junk and spam. Nothing. I have had this account since 2017 and really want it back.

Can anyone help?

Thanks

Best Answer
0 Votes
0 REPLIES 0