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Can't join groups in the Fitbit app

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‎08-28-2023 06:30 - last edited on ‎09-07-2023 08:45 by Fitbit Moderator

‎08-28-2023 06:30 - last edited on ‎09-07-2023 08:45 by Fitbit Moderator

I have tried joining the walking group, but when I press join, nothing happens.

Moderator edit: Subject for clarity.

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4 REPLIES 4

‎09-07-2023 08:58

‎09-07-2023 08:58

@Judytw Welcome to the forums. Thanks for taking the time to share with us that you cannot join groups. I have a question. Where did you find the walking group? I just tried to look for groups on my app and I could not find any related to walking to try to join. I remember the groups were discontinued. That could be the reason you cannot join the group. I will have to confirm and let you know once I get more information. Thanks for your patience. 

 

RodrigoM | Community Moderator, Fitbit

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‎09-07-2023 09:03

In response to RodrigoMFitbit

‎09-07-2023 09:03

Hi, I went to community, then 'more groups' and then "Get moving"

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‎09-10-2023 12:57

‎09-10-2023 12:57

@Judytw , you're right. Noting happens in that screen.  Okay a bit happened. It says "Look at it" (or something like that.)

BUT, when you check your groups, is this group added to your list?

Community Council MemberMario Dings | Rotterdam NL
Fitbit: Versa, Versa2, Sense. (Versa light) - Phone: Android. - Developer clockfaces.(Nederlands)
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‎09-10-2023 14:25

In response to MarioDings

‎09-10-2023 14:25

No, after pressing join, nothing happens.

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