Can't log in nor sync on Fitbit app

[Nononothanks]

I'm also having the issue. Watch was not syncing today and tried everything to get it back. Eventually unpaired and reinstalled everything and now I can't even sign in to the app to set the watch up from scratch. Does not matter the network I'm on..

Moderator edit: Subject for clarity.

[Lxsmith]

My fitbit arrived this afternoon. I set it all up and it was fine. Then it just stopped syncing with my phone. I've switched off/restarted blue tooth, wifi, phone and fitbit. Now the app is not working at all. Very disappointed. Will not be recommending 

Moderator edit: clarified subject.

[TrGibson]

Is anyone else having issues syncing with your app since the horrendous update?

My charge 4 will not sync with my app

[Gryllotalpa]

Same problem here, and even worse. After trying all sorts of restarts (app, device, phone), I got the bad idea to reinstall the app and now I cannot log into my account any more. Surprisingly, I now finally can log into these forums, though!

Diwndetector shows a possible outage of some Fitbit services, so let us hope it will clear.

[Christiancosme]

The app has been down for me for about two hours now, getting frustrated already

[NatureX]

Hey all,

Just keep getting something went wrong when I try to login with the android app .

Super frustrating and Ive tried many 6 steps to rectify the issue.

No luck 😞 

[md57]

Inspire 3 stopped syncing 2 hours ago, followed all the steps including uninstalling and on reinstall can't login to the app.

[Cindiwilson99]

Me too, as well as my husband. We were having sync problems and the app crashing so we tried a reinstall only to find we can no longer log in. Grrrrrrrrr!

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The same

[Triletics]

I have now the same problem. Can't sync. Last sync 3 hours ago.

[Cindiwilson99]

My husband and I as well. Wtf is going on? We can't even log in to our accounts or do anything at all!

[Starr69]

Can't sync here either. When I click the device icon in the upper left it shows me connected devices and it says I have no connections yet. When I let it sit on that screen it may or may not update to show my Luxe is connected. This, in the middle of your app update fiasco, is unacceptable. 

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Same and it says I have no devices connected. 

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Mine also shows I have no connected devices. It shows paired with bluetooth on my phone. 

[alexthecat]

@TrGibson @Starr69 @Triletics @Gryllotalpa there is currently an outage of Fitbit services. You can learn more about it and read updates here.

[Starr69]

Realllly bad timing for their new improved app to crash. 

[TS1973]

My app isn't showing calories burned since lunch and didn't record a workout, which I know was set ro record since I had to tell it when I was done.

[Kalygaia]

Mine refused to sync, said I had no devices nor was there an option to add devices, I stupidly deleted the app then got it again. I can't log in to my app nor can I log into the website. I am very frustrated now.

[ManuFitbit]

Welcome to the forums @Lxsmith.

Thank you for providing the details regarding your Sense 2. I'm sorry to know about the situation.

Just to confirm, could you check in this article if have you followed all the steps suggested in order to sync the device?

[Markgsdl]

Why can't I find any Fitbit responses to the avalanche of complaints on the disastrous forced app "upgrade"?

[LTDust]

See: https://www.fitbitstatus.com/

Beginning at 19:00 UTC, about 50% of users who access Fitbit via Google accounts began to receive http 50x errors from the Fitbit site.

Beginning at about 20:00 UTC, about 4% of all users began to see errors. From 21:00 to 21:15 UTC this worsened and as many as 90% of user interactions received http 50x errors instead of the expected result.

Users may have trouble using any part of the Fitbit experience that requires connecting to the backend site - this includes setting up a new device, syncing devices, loading and logging activity, and accessing other features.

Device Sync / Pairing: Major Outage

[Dardria]

I am having the exact same problem. I have installed/uninstalled so many times. Updated my phone and rebooted many times. Tried using WIFI  and data to log on wirh the same result. Really frustrating. 

[rbroaddus4]

Web app is almost working, but the android app died this afternoon, and none of my data is updated. Trying to get the app to work tried to un- and in-stall, but it won't even let me log in.