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Can't log in to my Fitbit app

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‎12-27-2021 16:02 - last edited on ‎12-28-2021 03:35 by Fitbit Moderator

‎12-27-2021 16:02 - last edited on ‎12-28-2021 03:35 by Fitbit Moderator

Can't login to my fitbit app

 

Moderator Edit: Clarified subject

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‎12-28-2021 03:38 - edited ‎09-01-2023 07:45

In response to Rich_Laue

‎12-28-2021 03:38 - edited ‎09-01-2023 07:45

Hi there, @Dheichel. Welcome to the Community Forums. 

I recommend checking if you have turned on "Set automatically" for date and time on your phone: open your Android settings > tap General > tap Date & Time > and then toggle "Set Automatically" on. You can find additional tips for Android phones at What should I know about using the Fitbit app on my Android phone?

Have you tried to use another device to log in or a different WiFi? If the issue persists, try to force stop the Fitbit app on your phone: Settings > Applications > find the app > select it > select Force stop. 

You can confirm the steps to reset your password at How do I reset my Fitbit password?

I've moved your post to the Android App board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎12-27-2021 16:30

‎12-27-2021 16:30

What device is your fitbit app on @Dheichel?

What type of error do you get?

Have you tried the forget password option? 

This is not a Versa Problem. 

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‎12-28-2021 03:38 - edited ‎09-01-2023 07:45

In response to Rich_Laue

‎12-28-2021 03:38 - edited ‎09-01-2023 07:45

Hi there, @Dheichel. Welcome to the Community Forums. 

I recommend checking if you have turned on "Set automatically" for date and time on your phone: open your Android settings > tap General > tap Date & Time > and then toggle "Set Automatically" on. You can find additional tips for Android phones at What should I know about using the Fitbit app on my Android phone?

Have you tried to use another device to log in or a different WiFi? If the issue persists, try to force stop the Fitbit app on your phone: Settings > Applications > find the app > select it > select Force stop. 

You can confirm the steps to reset your password at How do I reset my Fitbit password?

I've moved your post to the Android App board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes