Can't log in to my Fitbit app

[Domimi]

I got logged out and now, even though I'm pretty sure the passowrd i put is correct, it doesnt let me in. Impossible to change the password fro  the app level, and after changing it via the website, the app doesnt accept it. 

Tried to reinstall the app, but it didnt help.

Moderator Edit: Clarified subject

[James291]

Can you log back into the website with your new password after logging out? Just to make sure you remembered/typed it correctly.

It's worth trying again in the app just case there was a delay syncing passwords between the website and app.

Otherwise it sounds like you did everything you can. Next step is ask for help from Fitbit support on the website.

Update: Another thought, did you leave Caps Lock on your keyboard without realising it when you set the password or tried to log into the app?

[MarreFitbit]

Hi there, @Domimi. Welcome to the Community Forums. Thanks for trying to troubleshoot this issue before posting here. 

I've seen that you contacted our Support Team after posting here and they were trying to help you. If you still need help, please feel free to contact them back so they can continue assist you. 

Nevertheless, in addition to the recommendations provided by @James291, I suggest checking if you have turned on "Set automatically" for date and time on your phone: open your Android settings > tap General > tap Date & Time > and then toggle "Set Automatically" on. You can find additional tips for Android phones at What should I know about using the Fitbit app on my Android phone?

Have you tried to use another device to log in or a different WiFi? If the issue persists, try to force stop the Fitbit app on your phone: Settings > Applications > find the app > select it > select Force stop. 

You can confirm the steps to reset your password at How do I reset my Fitbit password?

I've moved your post to the Android App board for organization purposes.

[Domimi]

Thanks a lot guys, forced closing the app helped. 

Im really impressed by the level of support I got to help me resolve the problem. Thank you, now Im even more satified with my fitbit device!!

[MarreFitbit]

@Domimi Amazing! I'm glad to hear your issue is solved now. 🙂 Thanks for sharing the steps that worked for you!

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping.