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Can't log in to my Fitbit app

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‎08-30-2021 19:29 - last edited on ‎08-31-2021 06:12 by Fitbit Moderator

‎08-30-2021 19:29 - last edited on ‎08-31-2021 06:12 by Fitbit Moderator

after kay-in SMS code, won't log in Charhe4 ?

 

 

Moderator Edit: Clarified subject

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‎08-31-2021 06:14 - edited ‎08-19-2023 07:21

‎08-31-2021 06:14 - edited ‎08-19-2023 07:21

Hi there, @TomYC. Welcome to the Community Forums. 

I recommend checking if you have turned on "Set automatically" for date and time on your phone: open your Android settings > tap General > tap Date & Time > and then toggle "Set Automatically" on. You can find additional tips for Android phones at What should I know about using the Fitbit app on my Android phone?

Have you tried to use another device to log in or a different WiFi? If the issue persists, try to force stop the Fitbit app on your phone: Settings > Applications > find the app > select it > select Force stop. 

You can confirm the steps to reset your password at How do I reset my Fitbit password?

I've moved your post to the Android App board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-31-2021 06:14 - edited ‎08-19-2023 07:21

‎08-31-2021 06:14 - edited ‎08-19-2023 07:21

Hi there, @TomYC. Welcome to the Community Forums. 

I recommend checking if you have turned on "Set automatically" for date and time on your phone: open your Android settings > tap General > tap Date & Time > and then toggle "Set Automatically" on. You can find additional tips for Android phones at What should I know about using the Fitbit app on my Android phone?

Have you tried to use another device to log in or a different WiFi? If the issue persists, try to force stop the Fitbit app on your phone: Settings > Applications > find the app > select it > select Force stop. 

You can confirm the steps to reset your password at How do I reset my Fitbit password?

I've moved your post to the Android App board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes