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Can't log in to my Fitbit app

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‎11-05-2021 04:12 - last edited on ‎11-05-2021 05:04 by Fitbit Moderator

‎11-05-2021 04:12 - last edited on ‎11-05-2021 05:04 by Fitbit Moderator

is the mobile network down?, 

after restarting my phone, Fitbit mobile app , wont log in( wont accept password) Network Error message appears, says try again later 

 

Moderator Edit: Clarified subject

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‎11-05-2021 05:07 - edited ‎11-24-2023 02:20

‎11-05-2021 05:07 - edited ‎11-24-2023 02:20

Hi there, @AMku. Welcome to the Community Forums. 

We haven't received any reports about our Fitbit app being down. So, I recommend checking if you have turned on "Set automatically" for date and time on your phone: open your Android settings > tap General > tap Date & Time > and then toggle "Set Automatically" on. You can find additional tips for Android phones at What should I know about using the Fitbit app on my Android phone?

Have you tried to use another device to log in or a different WiFi? If the issue persists, try to force stop the Fitbit app on your phone: Settings > Applications > find the app > select it > select Force stop. 

You can confirm the steps to reset your password at How do I reset my Fitbit password?

I've moved your post to the Android App board for organization purposes.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎11-05-2021 05:07 - edited ‎11-24-2023 02:20

‎11-05-2021 05:07 - edited ‎11-24-2023 02:20

Hi there, @AMku. Welcome to the Community Forums. 

We haven't received any reports about our Fitbit app being down. So, I recommend checking if you have turned on "Set automatically" for date and time on your phone: open your Android settings > tap General > tap Date & Time > and then toggle "Set Automatically" on. You can find additional tips for Android phones at What should I know about using the Fitbit app on my Android phone?

Have you tried to use another device to log in or a different WiFi? If the issue persists, try to force stop the Fitbit app on your phone: Settings > Applications > find the app > select it > select Force stop. 

You can confirm the steps to reset your password at How do I reset my Fitbit password?

I've moved your post to the Android App board for organization purposes.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎11-05-2021 05:23

In response to MarreFitbit

‎11-05-2021 05:23

thank you, not sure what or why that happened , I've been using Fitbit since 2014 this was a first , once I was on my work WIFI everything worked ( best guess my WIFI at home needs a reset )

 

thank you for the help and quick response 

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‎11-05-2021 05:32 - edited ‎09-14-2023 09:50

In response to AMku

‎11-05-2021 05:32 - edited ‎09-14-2023 09:50

@AMku Awesome! I'm glad to hear you managed to solve the issue. Thanks for sharing what has worked for you. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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