08-19-2020 13:34 - last edited on 08-20-2020 14:06 by LiliyaFitbit
08-19-2020 13:34 - last edited on 08-20-2020 14:06 by LiliyaFitbit
Hi the tíme on my fitbit changed and i wanted to log into my app to set it up again but every time I try to log in to my app it says fitbit.com is unavailable please try again later. Can someone explain why that is happening or how can i fix it?
Moderator edit: subject for clarity
08-20-2020 14:05 - edited 08-20-2020 14:07
08-20-2020 14:05 - edited 08-20-2020 14:07
Welcome to the Fitbit Community, @Hollah.
I am sorry to hear you're unable to log into Fitbit app and get a message saying that fitbit.com is unavailable please try again later. I understand your concern and I am here to help. I recommend trying the following:
1. Check if you have turned on "Set automatically" for date and time on your phone: open your Android settings > tap General > tap Date & Time > and then toggle "Set Automatically" on.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force stop the Fitbit app on your phone: Settings > Applications > find the Fitbit app > select it > select Force stop.
4. Reboot your phone, forget your Wifi network on your device, then re-connect.
The time on your device should be corrected if your device is paired and syncing. You can find the additional troubleshooting steps here.
I also recommend confirming that your Fitbit device is up to date. For instructions on how to update the Fitbit device, see How do I update my Fitbit device?
Upon checking with our Support team, I was told that you have already contacted them. Thank you for your time and efforts.
Let me know how it goes, I'll be around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.