help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't log into app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-22-2023 07:27

‎10-22-2023 07:27

I can't get logged into the app. It keeps telling me "check your details" I can get logged into my account user the browser but I want to set up my new phone. I have Uninstaller, reinstalled, cleared data, changed password. It keeps telling me my Google account is linked to it but won't let me sign in using the fitbit account option either. 

Best Answer
0 Votes
1 REPLY 1

‎11-07-2023 16:15

‎11-07-2023 16:15

@Jaxma09 

What version of the phone app are you using?

What phone and Android version are you running?  The Fitbit app require Android version 9 and above.

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

Best Answer
0 Votes