Can't pair Fitbit Charge 5 to Samsung Flip 3

[mcphilly52]

Unable to pair Charge 5 to Samsung Flip3

Moderator edit: Subject for clarity.

[RodrigoMFitbit]

@mcphilly52 Welcome to the forums. 

Thanks for reaching out about the setup of your Fitbit Charge 5 with your Samsung Flip 3. This is known issue going on at the moment affecting Flip/Fold Samsung devices. The root cause has been identified and we are working on a fix. We anticipate releasing it via an app update in early 2023. In the meantime you can use another device/smartphone to set it up and sync. Thanks for your patience. 

[carlyo718]

Is the advice to really get another $1000 phone so we can pair our devices?  

[RodrigoMFitbit]

@carlyo718 Thanks for joining the conversation. Welcome to the forums. 

In case you have a spare smartphone or an Android tablet you can use an alternate device to sync the Fitbit in the mean time. Fitbit is working on a solution already. I appreciate your patience. 

Happy holidays! Have a nice day.

[TinaC.]

Is this issue for all Fitbit watches and trackers? My phone is Samsung Flip 3, and I usually use my Charge 5, but I also have a Charge 4, Versa 2, and a Flex. Is it worth switching or will I just encounter same problem? It is interfering with my UHC Medicare Renew Rewards benefits.

[nott_sure]

Same issues prevail. 

[MacandTerri]

It is January 7th, any later than January 13th and I would say that is not "early 2023" - do you have any updates, Sir Rodrigo?

My Fitbit cannot even recognize the time correctly!

Thanks,

MacAndTerri

[GETKKING]

still nothing?   what is 'soon'?   is 'soon' next week or next month?

[ms203]

This issue is truly a disgrace for FitBit and Google.  As a longer term FitBit customer having had each and every generation, you have not only let us down but the lack of communication and continued misinformation leaves us long term customers with no option but to move away to other devices permanently.  Too bad, liked the product, hate the customer attention/urgency.

[GETKKING]

feel the same indeed
can we, at the very least, get an estimated date for fix, or do we move on
now and stop this waiting game. frustrating!

[Rich_Laue]

Make sure that the Fitbit App is at v3.72, we where told this has brown fixed

[ms203]

'We' were told wrongly, over one month useless Fitbad device. 

[RodrigoMFitbit]

Hello everyone. Welcome to the newcomers. 

Thanks for taking the time to share the status of your current situation. This is an issue affecting Samsung Flip devices. Changing Fitbit devices will not help. 

We moderators have reported this and it was confirmed that Fitbit is already working to fix this. We do not have further details, else we would surely let you know about any updates on the situation. I greatly appreciate your patience.

Have a nice day!

[KimKos2021]

There was an update on my phone yesterday..after that I tried connecting Charge 5 to my flip 3 and it worked..after 2 months of not working..then the charge 5 did an update and everything is working perfectly now 

[Rich_Laue]

And it was a phone update, that broke fitbit