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Can't pair with my Versa 2

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‎02-05-2020 12:16 - last edited on ‎02-06-2020 12:10 by Fitbit Moderator

‎02-05-2020 12:16 - last edited on ‎02-06-2020 12:10 by Fitbit Moderator

Everytime i choose the versa 2 from the pairing menu, the menu closes and the app goes back to the settings tab.

 

Moderator edit: updated subject for clarity

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‎02-06-2020 12:17

‎02-06-2020 12:17

Hi @miraf. Welcome to the Community Forums!

 

Thanks for your efforts while trying to set up your Versa 2, and let's work on this together. This sounds odd and to further investigate, may I know your phone's model and Android version?

 

In the meantime, please try the following:

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version.
  3. On your phone's settings tap on Apps > Fitbit > Storage > Clear Cache.
  4. Go back one screen, tap on force stop and reboot your phone.
  5. Open the Fitbit app and log back in to your account.
  6. Try the set up process one more time.

 

I'll look forward to your response.

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