help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't reach fitbit.com to sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-10-2016 06:41

‎05-10-2016 06:41

Can you please remove that requirement?

 

If the site is down, if I have no internet for whatever reason, I can't sync my fitbit to my phone.  Shouldn't I be able to see the number of steps on my phone even if there is no internet connection or if your site is down?

 

Make it sync to the site later when it can.

Best Answer
4 REPLIES 4

‎05-10-2016 07:31

‎05-10-2016 07:31

That is the only way it will work. Your device has to connect to the Fitbit servers in case you previously sync'd with another device or do so later. When you sync it pulls the most recent data from the servers first before updating the servers and the current device you are syncing with.

Best Answer
0 Votes

‎05-10-2016 07:40 - edited ‎05-10-2016 07:42

In response to SunsetRunner

‎05-10-2016 07:40 - edited ‎05-10-2016 07:42

The Fitbit itself keeps track of the steps.  That info should be available to the app through the bluetooth connection.  Therefore reaching the Fitbit servers shouldn't be necessary to simply view the steps.

 

In my case, I have the Flex, so the only way to accurately view the steps is via the app.

 

For those with the Charge/Charge HR, you can see the steps on its display.  And since that info is there, the app should be able to display that info without talking to the Fitbit servers.

 

So if you're on a cruise, on a plane, on a hike where there is no cell service, you should still be able to look at how many steps you've done.

Best Answer
0 Votes

‎12-07-2016 19:29

‎12-07-2016 19:29

unbeliveable

Un freaking believable.  I had nothing but trouble for days and today I go way over my goal and I can't sync them.  How can I put them in manually due to your site being down.  I almost had it with your product.   I am so very very upset!!!!!!!!   it is 9:28 what I have to wait up for another hour or so till your site it up?  OMG!  fix it so when this happens or I don't get my phone out of my car to get my steps sync that I can enter them manually or something!!!!!

Best Answer

‎12-10-2016 11:14

In response to kemills1963

‎12-10-2016 11:14

@kemills1963 I hope you're doing well! It should work properly now! Are you still experiencing the same kind of issues?

 

I recommend checking this syncing master post to get some syncing troubleshooting steps that will help you out for sure.

 

Try them out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes