Can't see In-App Pictures

[Bex_chiz]

Hi 

When I click on the notifications section of the app I can see the txt but I can't see the picture posted. It only has a 'reload' symbol and when you click on it nothing happens. Any ideas?? 

It's an android phone 

Thanks 

Becky 

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @Bex_chiz.

Thanks for bringing this up. Let me help you figure out what is going on.

In this case I'd like to recommend that you try to clear the app's cache and then load it once again. You can click here to see instructions on how to do it. That should help in getting everything on the app to load correctly.

Let me know if you have any further questions.

[Bex_chiz]

Hi @LanuzaFitbit 

i cleared the apps cache like you suggested but I’m afraid it didn’t work. When I went into the app again it still was the same 

Becky 

[LanuzaFitbit]

Hello @Bex_chiz.

Thanks for clearing the ache like I suggested.

In this case I'd like to ask you to uninstall the app and then install it once more. After that try checking if the picture shows up.

Keep me posted on how it goes or if you have any further questions.

[Bex_chiz]

Hi
I deleted the app and re installed it, still not working 😬

[LanuzaFitbit]

Hello @Bex_chiz.

Thank you very much for giving it a try and letting me know that it didn't work.

Could you share a screenshot of what you see? That way I can better understand what is going on and the best way to move forward.

I look forward to your reply.

[Bex_chiz]

Hi @LanuzaFitbit 

sorry some of my reply’s haven’t been posted here. It’s al working now it turns out it’s a problem with my WiFi network as it works fine with my phone data. 

Thanks for for your help tho 

becky 

[LanuzaFitbit]

Hello @Bex_chiz.

I apologize for the delay in my response. Thank you very much for taking the time to reply and let me know that it is working correctly with the phone data.

Glad to read that you found a solution! Hopefully the situation with the WiFi network is resolved soon.

If you have the time, perhaps you can visit one of our Discussion boards. Lots of different topics to talk about in there. Maybe you have something you'd like to share in there.

Do not hesitate to reach out if you have any questions.