Can't set time on silent alarm

[dyndragon]

After the last update I am not able to set the time on the silent alarm. Any existing alarms work fine, but I'm not able to change the time, not am I able to set the time on a new alarm. It just keeps reverting to the time that was set previously. Anyone else see this?

[LanuzaFitbit]

Hello @dyndragon! Thanks for joining the Community. 

There is a possibility that this could be happening because the app is not loading the information correctly to our servers. Let's try to log out and then back into the app. Whenever I have experienced situations like this, that process has helped.

Please let me know how it goes! 

[dyndragon]

I just tried this and it still does not fix the problem.

[GabeO1998]

I am having the exact same problem, I uninstalled and reinstalled the app and tried again and it still didn't work.

[LanuzaFitbit]

Hey @dyndragon. Welcome to the Forums @GabeO1998!

In that case, let's try to delete any previous alarms that have been set and then set them all once again. 

Please keep me posted on how it goes.

[dyndragon]

Deleting all alarms did not work. I still can't set the time on a new alarm.

I also tried deleting Fitbit data (resetting the app) and then re-logging in. That did not work either.

What next?...

I can get logs or whatever you need, I'm experienced with collecting system logs and such.

[dan.sachs73]

Only thing I have gotten to work is to set the alarm on the Fitbit.com dashboard through a web browser. It will then sync to your app and tracker. Otherwise I cannot get the app to create an alarm besides the time that I click on the "+" to create it.

[Jmross]

I'm having the exact same issue. Pixel on o development. Thanks for the web browser tip! 

[dyndragon]

Good call on the web solution 

[LanuzaFitbit]

Hi @dyndragon. Welcome to the Forums @Jmross and @dan.sachs73!

@dan.sachs73, you took the words right out of my mouth. I will be letting the team know about this. For the meantime, the best option is to set the alarms through the web Dashboard instead of the Fitbit app.You can do so by following these steps:

1. Go into Fitbit.com and log into your account.
2. Go into your settings and select the tracker you want to set the alarm to.
3. Under Silent Alarms click on Add Alarm.
4. Select the time and frequency and then click on the 'Save' button.
5. Sync your Fitbit.

Hope you find this useful! Let me know if you have any further questions.

[devinmcbride · Accepted solution]

I can confirm that this issue has been resolved by the latest Android O Developer Preview (Preview 4) released 7/24.

https://android-developers.googleblog.com/2017/07/developer-preview-4-now-available.html

[Jmross]

Also confirmed, I checked right away last night!!

--
-Joey Ross

[LanuzaFitbit]

Welcome to the Forums @devinmcbride. Hello @Jmross! 

That is great to read! Thank you very much for the update. I'll be sure to let everyone that's experiencing the situation know about this. 

Feel free to let us know if you have any feedback or if you have any questions.